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Help Centre — Frequently asked questions

Everything you want to know.

Short, honest answers about the test, your report, payments, and everything in between. Can't find it below? Drop us a line — we reply the same day.

Test & reports

It's a 16-type personality assessment rooted in the Jungian cognitive-function model. You answer short, everyday-life situations, and we map your preferences into a 4-letter type plus a deeper cognitive profile. No trick questions, no time pressure.

About 15–20 minutes of quiet, honest answering. The test saves your progress in the browser, so you can pause and resume on the same device.

Personality frameworks are lenses, not diagnoses — so "accurate" is the wrong word. The 16-type model is most useful when you answer instinctively (the first gut response) rather than trying to pick the "best" answer. Most people tell us the report lands eerily close on the first read.

Your 4-letter type, your dominant and auxiliary cognitive functions, strengths, blind spots, how you show up in relationships and conflict, career directions that fit your wiring, and a growth section with concrete practices. Around 20–30 pages of focused reading.

Yes — but we'd recommend waiting a few weeks between attempts. If you retake immediately, you tend to second-guess answers and the result gets noisier, not clearer.

Core preferences are remarkably stable, but how you express them matures with age. A 22-year-old and a 45-year-old of the same type often look quite different on the outside, while the underlying wiring is the same.

Payments

It's a single one-time purchase — no subscription, no hidden renewals. Current pricing (and any running offers) are shown on the test page before you check out.

All major debit/credit cards, UPI, net banking, and popular wallets — processed via Razorpay. International cards work for non-India customers.

Yes. Razorpay is PCI-DSS Level 1 certified (the same tier as global banks). We never see or store your card number, CVV, or UPI PIN — the entire payment exchange happens on Razorpay's infrastructure.

If your report didn't generate or wasn't delivered, we'll refund you in full — just reach out with your transaction ID. For "changed my mind" refunds after the report has been delivered, please write to us and we'll look at it case-by-case.

Yes. Razorpay sends an automatic receipt to your email. If you need a GST invoice in a business name, reply to that email with your GSTIN and we'll issue one within a business day.

Accessing reports

Immediately. The moment your payment clears, we redirect you to your report page and send the same link to your email. If you closed the tab, check your inbox — and your spam folder just in case.

Yes — open your report, hit Cmd/Ctrl + P, and choose "Save as PDF" from your browser's print dialog. The layout is print-friendly and preserves the formatting cleanly.

The report link is private by default, but there's no technical lock on it — share it only with people you trust. If you want a share-safe version, print it to PDF and send that.

Privacy & data

We process your answers to generate your report and keep the report itself. Individual raw answers are not retained long-term — only the aggregated type / function scores we need to regenerate your report if something ever goes wrong.

Only you and — technically — our small team, to the extent needed to support you. We don't share results with employers, recruiters, researchers, or anyone else. No exceptions.

No. Never. Not to advertisers, not to data brokers, not to "marketing partners." Selling personality data would be a betrayal of the thing we're building here.

Yes. Email us from the address you signed up with and we'll permanently delete your report, test answers, and contact details within 72 hours. We'll send a confirmation once it's done.

The questionnaire itself is anonymous — it doesn't ask for your name or email. We only collect contact details at checkout, to deliver your report. If you want, you can use a secondary email.

Ebooks

Type-specific deep-dives: career playbooks, relationship guides, and growth workbooks — each written for a single type rather than watered down for "everyone." Browse them on the Ebooks page.

No — ebooks are separate purchases. The test report is comprehensive on its own; ebooks go deeper into specific life areas.

PDF, optimised for both screen reading and printing. DRM-free — you own your copy.

Business & press

Yes — we offer team bundles and light-touch corporate assessments (no HR jargon, no 300-page decks). Use the Partnership or collaboration topic on the contact form and we'll get on a call.

Selectively, yes. If you'd like a 45-minute walkthrough of your report with one of us, message us via the contact form with "1:1 debrief" in the first line.

Please use the Press or media topic on the contact form — we try to reply to press queries within 24 hours.

Support

The fastest path is our contact page. Every message goes straight to our small team — no ticketing system, no canned replies, no chatbots pretending to be people.

Usually within 4 hours on weekdays, and always within one business day. For time-sensitive issues (payment stuck, report missing), mark the subject "urgent" and we'll jump on it.

We don't run a phone line — one small team, async-first. But scheduled calls are available for business/partnership enquiries once we've exchanged a message.

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