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Insight Metrics

Terms and Conditions

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The rules for using insightmetrics.org, taking our tests and buying a report.

Introduction

These terms and conditions ("terms") apply when you visit insightmetrics.org, take one of our tests, or buy a report or any other digital product from us. Please read them carefully before you use the Website or place an order.

By using the Website, you agree to these terms. If you buy something, these terms also form the contract between you and us for that purchase. If you don't agree, please don't use the Website.

Words we use

  • "We", "us", "our" means Insight Metrics, which runs the Website.
  • "You", "your" means the person using the Website or buying from us.
  • "Website" means insightmetrics.org and all its pages.
  • "Test" means any of our tests, such as our 16-type personality test, the Big Five test or the Enneagram test.
  • "Report" means the full report for a Test, with its results page and downloads, that you get after buying.
  • "Products" means the Report and any other digital content we sell.
  • "Order" means your request to buy a Product.

Important points

  • Our Test and Reports are for self-reflection. They are not a medical, psychological or psychiatric assessment or diagnosis (see section 6).
  • The Website and Products are for your personal, non-commercial use.
  • You must be at least 13 years old to use the Website (see section 7).

These terms work together with our Privacy Policy, Cookie Policy and Refund and Cancellation Policy. The Website and these terms are in English.

Our tests

You can take our personality test and our other tests without paying. Each Test is a set of short statements or questions, and for each one you choose the answer that fits you best. Each test's page shows how many questions it has and about how long it takes. There are no right or wrong answers and no time limit.

  • Your progress is saved in your own browser while you take a Test, so a reload doesn't lose your answers. It is kept for up to 7 days on that device and browser. On some test pages it is also saved on our server, as our Privacy Policy explains.
  • Your result is worked out automatically from your answers. What it shows depends on the Test: for example, a four-letter personality type with four scale scores, trait scores, or a profile of your interests or styles.
  • Take the Test yourself. Please only answer for yourself, and don't enter other people's details without their permission.
  • Results can change. If you take the Test again, your result may differ, especially if you answer differently or very soon after the first time.

We may use anonymised, combined results (for example, how common each type is) for statistics, research and articles. These can't identify you.

Buying a report

How ordering works

  1. You finish the Test.
  2. You enter your name, email address, age and mobile number, so we can deliver your result and Report and help you recover them later.
  3. You see the price and what's included on the checkout page.
  4. You pay in Razorpay's secure payment window.
  5. Your results page opens, and we email you the link.

The contract

  • What you buy is a licence to use the Report and the downloads listed on the checkout page. You don't buy the content itself; we keep all rights in it (see section 9).
  • When the contract starts. Placing an Order is an offer to buy. The contract between us starts when your payment is taken and confirmed.
  • One-time payment. There is no subscription, and nothing renews or charges you again.

Prices, currency and taxes

  • The price and currency are shown on the checkout page before you pay. The price you pay is the one shown at that moment, even if we change prices later.
  • Prices include any taxes that apply, unless the checkout page says otherwise.
  • If your card or account is in a different currency, your bank converts the amount and may charge its own fees. We don't control these.
  • If a price is clearly wrong because of an error, we may cancel the Order and refund you in full.

Payment

  • Payments are processed by Razorpay. You can pay with major debit and credit cards, UPI, net banking and popular wallets, depending on what Razorpay offers for your country. Razorpay's own terms also apply to the payment.
  • We never see or store your card number, CVV, bank login or UPI PIN.
  • Your bank or Razorpay may run security checks before accepting a payment.
  • If a payment fails, no contract is formed. If money left your account for a failed payment, it is normally returned automatically within 3 to 5 business days.

Discounts and offers

We sometimes offer a discount, for example in the reminder email we send if you didn't finish checkout. An offer is valid only for the time and conditions stated with it, can't be exchanged for cash, and can't be used after it ends.

Refusing or cancelling an order

We may refuse or cancel an Order if we suspect fraud, if the payment can't be confirmed, or if there is an obvious error. If we cancel an Order after you have paid, we refund you in full.

Receipts and invoices

Razorpay emails you a receipt. If you need an invoice in a business name, reply to that email with your business details and we'll send one.

Getting and keeping your report

  • Delivery. Straight after payment we open your results page and email you the link. Nothing is posted or shipped.
  • Access. For most of our tests, the link to your results page keeps working until you ask us to delete your data. For the 16-type personality test, the link works for 90 days.
  • Recovery. If you lose the link to a 16-type personality report, or it has stopped working, you can get a fresh link on our Recover page using your Razorpay payment ID (this works best), the email address or the phone number you used. For any Test, you can also contact us and we'll send one.
  • Downloads. Your downloads are yours to keep. Depending on the Test, they are created in your browser or on our server. We recommend saving them as soon as your Report opens.
  • Emails. If our email doesn't arrive within an hour, check your spam or junk folder, then use the Recover page or contact us.

What you need

To take the Test and open your Report you need an internet connection and an up-to-date web browser with JavaScript switched on. To save the downloads, your browser must be allowed to download files. Some very old browsers or devices may not work properly.

Refunds and cancellation

  • You can ask for a full refund within 3 days of your payment, for any reason.
  • If your Report wasn't delivered, or you were charged twice, we always refund in full, whenever you notice.
  • We may refuse a refund in cases of abuse, for example if you have already had a refund for the same Report, or if you have opened a chargeback with your bank for the same payment.
  • Nothing here takes away rights you have under consumer law where you live, including any legal right to cancel a digital purchase.

All the details, examples and how to ask are in our Refund and Cancellation Policy.

What the test is, and isn't

Our personality test is based on the 16-type model of personality. It describes preferences, such as where you get your energy, how you take in information, how you make decisions and how you like to organise your life. Our other tests use other models, such as the Big Five traits, Holland's career interest types or the Enneagram. All our tests are based on how you describe yourself. They do not measure IQ, mental health or your worth as a person.

  • The descriptions in your Report are general. Not every sentence will fit every person with the same result.
  • Your result reflects your answers at one moment. It can be affected by your mood, your situation and how you read the statements.
  • The Test is not designed or validated for clinical use, for diagnosing any condition, or for screening people for jobs, school places, insurance or loans.

It is not a substitute for advice from a doctor, psychologist, counsellor or other qualified professional. Please don't use it as the only basis for decisions about your health, career, relationships, hiring, education, legal or money matters.

If you are struggling with your mental health, please contact a doctor or a qualified professional, or your local emergency number if you are in danger.

Who can use the Website

  • You must be at least 13 years old to use the Website and take the Test.
  • If you are under 18, please ask a parent or guardian before you give us your details or buy a Report. By buying, you confirm that you are allowed to make the purchase with the payment method you use.
  • Please give us correct details, especially your email address, so we can deliver your Report and help you if something goes wrong.

Your details and privacy

We use the details you give us only as our Privacy Policy explains. Our Cookie Policy lists every cookie we use. You can ask us at any time to see, correct or delete your details by emailing hello@insightmetrics.org.

Licence to use the Website and your report

We, or the people who license content to us, own all rights in the Website and the Products, including the questions, texts, reports, designs, graphics, and the Insight Metrics name and logo. These are protected by copyright and other laws.

What you may do

  • view the Website and take the Test
  • save, print and keep your own Report for your personal use
  • share your own Report privately with people you choose, such as family, friends or a coach
  • quote short parts of our public pages with a link back to the page

What you may not do

Unless we agree in writing, you may not:

  • copy, republish, sell, rent or sub-license our questions, Reports or other content
  • publish Reports in public places, such as websites, social networks or document-sharing sites
  • edit or change any content, or remove copyright or trademark notices
  • use the Test or Reports to assess other people for a business, for example in hiring, promotion or staff decisions
  • use our content to build, train or improve a competing test, product, service or software
  • frame the Website inside another website, or link to it in a way that suggests we endorse you

Acceptable use

You must not:

  • use the Website in any way that damages it or harms its availability or security
  • use it for anything unlawful, fraudulent or harmful, or in connection with any such activity
  • upload or send viruses, malware or other harmful code
  • scrape, harvest or collect data from the Website with bots, scripts or other automated tools
  • try to copy, decompile or reverse-engineer the Website's software
  • try to get around our security, or into areas, accounts or systems that aren't meant for you
  • overload the Website, for example by sending a very large number of requests
  • pretend to be someone else, or pay with a payment method you're not allowed to use
  • collect other people's personal information through the Website

If you find a security problem, please report it to hello@insightmetrics.org instead of testing it further. We'll thank you for it.

Other services and websites

Some parts of the Website rely on other companies, such as Razorpay for payments and Google and Microsoft for site statistics. Their own terms and policies apply to their services.

Our pages may link to other websites for your information. We don't control those websites and are not responsible for their content, their availability or how they handle your data.

Notice and takedown

If you believe something on the Website breaks your rights, for example your copyright or trademark, email hello@insightmetrics.org with:

  • your name and contact details
  • a description of your work or right, and the address of the page where the material appears
  • why you believe it breaks your rights
  • a statement that the information in your notice is accurate and that you own the rights, or are allowed to act for the owner

We'll look into it quickly and remove material that breaks someone's rights.

Ideas and feedback

We're always glad to hear from you. If you send us feedback, suggestions or ideas, you agree that we may use them freely, without paying you and without keeping them confidential.

Changes to the Website

We keep improving the Website. We may change, add or remove pages, tests and features, and update the design or format of Reports. We may also suspend the Website for maintenance or for reasons outside our control. If we stop offering something you have already paid for within your access period, we'll give you the content another way or refund you.

No guarantees

We work hard to keep the Website accurate and running, but we provide it "as is" and "as available". As far as the law allows, we don't promise that:

  • the Website will always be available, uninterrupted or free of errors or viruses
  • the information on it is complete, accurate or up to date
  • your result or Report will describe you exactly, or lead to any particular outcome

This doesn't affect your legal right to receive digital content that is as described, of satisfactory quality and fit for purpose (see section 25).

Limits of our liability

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else the law does not allow us to limit.

As far as the law allows, we are not responsible for:

  • events outside our reasonable control (see section 18)
  • business losses, such as loss of profit, income, contracts or opportunity, because the Products are for personal use
  • loss or damage that was not reasonably foreseeable when you used the Website or placed your Order
  • loss of data that you didn't save, such as an unfinished Test or downloads you didn't keep
  • decisions you make, or don't make, based on your result or Report
  • problems caused by your device, browser, internet connection or software

Our total liability to you for all claims connected to the Website or the Products is limited to the amount you paid us in the 12 months before the claim.

Your responsibility to us

If you break these terms deliberately or through fraud, for example by reselling our content or misusing payments, and this causes us loss, you may be responsible for that loss, as far as the law allows.

Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, such as internet or power failures, problems at our hosting, email or payment providers, cyber-attacks, natural disasters, or actions of governments. If this happens, we'll let you know where we can and do our best to keep any delay short. If we can't deliver a Report you paid for, we'll refund you.

Breaches of these terms

If you seriously break these terms, for example through fraud or misuse of payments, we may suspend or block your access to the Website and your Report, and take any other action the law allows. If we end your access without a good reason, we'll refund what you paid for your Report.

How we contact each other

We'll contact you by email, at the address you gave us, or by a notice on the Website. You can contact us at hello@insightmetrics.org or through our contact form. You agree that information we send you electronically, such as receipts and notices, counts as "in writing".

Changes to these terms

We may update these terms from time to time, for example when the Website, our Products or the law change. The new version applies from the day we publish it on this page, and the date at the top shows when it last changed. Each purchase is covered by the terms in force when you paid.

General

  • Transfer. We may transfer our rights and duties under these terms to a business that takes over the Website; your rights won't be reduced. You may not transfer yours without our written permission.
  • If part is invalid. If a court decides that part of these terms is invalid, the rest still applies.
  • Third parties. Only you and we can enforce these terms.
  • Whole agreement. These terms, together with our Privacy Policy, Cookie Policy and Refund and Cancellation Policy, are the whole agreement between you and us about the Website and the Products.
  • Delay. If we don't enforce a right straight away, we can still enforce it later.

Our details

The Website is run by Insight Metrics. You can reach us by email at hello@insightmetrics.org or through our contact form. More about who we are: Legal Notice and About Insight Metrics.

Complaints and disputes

If something goes wrong, please contact us first and tell us what happened, with your payment ID if it is about a purchase. Most problems with a Test or Report are solved within a day, and we aim to settle any complaint within 30 days.

If we can't settle it, you can use any dispute resolution scheme or court that is open to you where you live. As a consumer, you keep the protection of the consumer laws of the country where you live.

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