Refund and Cancellation Policy
Last updated:
When you can get your money back, how to ask, and how quickly the refund reaches you.
What you buy
When you pay, you buy a one-time digital personality report: your results page and the downloads listed on the checkout page. It is delivered online straight after payment. There is no physical product, nothing is shipped, and there is no subscription.
The 3-day refund window
You can ask for a refund within 3 days (72 hours) of your payment, for any reason, including a change of mind. We will refund the full amount you paid.
After 3 days, we don't normally refund a report that was delivered and works, except in the cases in section 3 or where the law requires it.
When we always refund
Whenever you notice it, even after 3 days, we refund in full if:
- you paid but your report was not delivered, or it won't open, and we can't fix it for you quickly
- you were charged more than once for the same report (we refund the extra payments)
- we cancelled your order, for example because of a pricing error
If money left your account but the payment failed, it was never completed on our side. Your bank or Razorpay normally returns it automatically within 3 to 5 business days. If it doesn't, contact us and we'll help.
Examples
| What happened | What we do |
|---|---|
| You bought a report and changed your mind the next day | Full refund |
| Your report opened fine, and you ask for a refund 5 days later | No refund, unless the law requires one |
| You paid, but the results page didn't open and the email never came | We send you the report straight away; if we can't, full refund |
| You were charged twice for the same report | We refund the second payment |
| You paid a discounted price | We refund the amount you actually paid |
When we may refuse a refund
To keep refunds fair for everyone, we may refuse a refund if:
- you have already had a refund for the same report
- you have opened a chargeback with your bank for the same payment (the bank then handles the money)
- we see clear signs of abuse, for example repeated buy-and-refund orders
This never affects refunds for a report that wasn't delivered or a double charge.
How to ask for a refund
Email hello@insightmetrics.org or use our contact form, and include:
- the email address you used at checkout
- your Razorpay payment ID (it's in the receipt email from Razorpay and starts with "pay_")
- a short reason, if you'd like to tell us (optional within the 3 days)
We count the 3 days up to the moment your request reaches us, and we reply within one business day.
When the money reaches you
- We start an approved refund within 2 business days.
- Razorpay sends it back to the card, UPI ID or account you paid with, in the currency you paid. We can't send refunds to a different card or account.
- Banks usually take 5 to 7 business days to show it.
- We'll email you when the refund has been sent.
- We can't control fees or exchange-rate differences charged by your bank.
After a refund, the link to your report may stop working.
Chargebacks
If you have a problem with a payment, please contact us before you ask your bank for a chargeback. We can usually solve it faster, and a refund from us reaches you sooner than a chargeback. If a chargeback is opened, we will give the bank the facts about your order.
Cancelling
There is no subscription and nothing renews, so there is nothing to cancel. If you close the payment window before you finish paying, you are not charged.
Delivery
Your report opens on your results page right after payment, and we email you the link. If the email hasn't arrived within an hour, check your spam folder, use our Recover page with your payment ID, email or phone number, or contact us.
Your legal rights
This policy doesn't affect any rights you have under the consumer law of the country where you live. For example, if you live in the EU, EEA or UK, the law may give you 14 days to cancel a digital purchase; where that right applies, we respect it. This policy is part of our Terms and Conditions. You'll find more answers about payments in our FAQs.